At Sierra Coffee Group, we prioritize food safety, and for this reason, we are unable to accept returns of our products. However, if you encounter any issues with your order, such as receiving the incorrect item, damage during delivery, or any other quality-related concerns, we are committed to assisting you and can offer the following options:

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1. Wrong or Damaged Items: If you have received the wrong item or if your order has arrived damaged, please contact us promptly. Reach out to us via email at info@sierracoffeegroup.com within 10 days of receiving your order. In your email, include your order number, a detailed description of the issue, and attach clear photos that show both the damaged product and the shipping packaging. Please use "Product Damage" as the subject line of your email.

 

Upon receiving your request, our team will swiftly review it. We will notify you via email once your request has been approved and collaborate with you to resolve the issue as quickly as possible.

Please be aware that failure to provide photos of both the damaged product and the shipping packaging may result in the rejection of your request.

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  2. Order Cancellation: Should you wish to cancel an order before it has been shipped, please get in touch with us as soon as possible. Depending on the circumstances, we may, at our discretion, offer you a full refund or provide you with store credit that can be utilized for a future purchase.

 

Our primary objective is to ensure your satisfaction with Sierra Coffee Group, and we are fully committed to addressing any concerns or issues you may encounter with your order. Your contentment is of utmost importance to us.

Should you have any questions or require further assistance, please do not hesitate to contact us at info@sierracoffeegroup.com. We sincerely appreciate your understanding and support.

 

 

Thank you for choosing Sierra Coffee Group.